Saturday, September 29, 2012

At the apogee of corruption... Where to look for signs of change?

Extent of Corruption in India, Dew Drops, Ravichander Rao

The potholes on road, over crowded public buses and trains, politicians looting the national assets, lack of service in the government office and  ridiculous policies changes such as limiting LPG cylinders, hiking petrol price every quarter, defining the below poverty line as person whose earning is less than Rs. 32 per day etc. we have suffered in India. If one person understands another's suffering because of these, then one expects at least the private bodies to be not corrupt? But, that is not so.

My concern is of the hospitals which are looting people and yet not delivering proper care. During my recent interaction at a major A hospital in Bangalore, I saw the indifference the first hand. Some of those I am sharing with you to spread awareness:

a) The hospital took a diabetic and post-major surgery patient into emergency and made the patient wait for two to three hours without even checking whether why the patient is there (apparently the visit was to verify the dosage was right or needs change) and without giving any food to maintain the glucose level. The doctor had to be requested to come and visit the patient in the emergency ward where the patient was kept!

b) At the billing counter of the same hospital, the staff ensures the all the charges that can be claimed from insurance whether the services are provided or not, are billed.

c) At the time of discharge, there is no doctor to assist the patient and guide what post operative medications are and what type of care is needed. But the ambulance assistance keeps pestering that they are waiting for you to start. How can a patient leave without getting any instruction after a major surgery was performed?

d) All operated patients stay in the same hall called ICU where the bed are separated by a plastic screen. The patients have to listen to agony of fellow patients after a big and painful operation.

e) At the pharmacy, the pharmacist is busy taking personal calls while the people attending the patients wait in line for him to resume drugs dispensing.

f) The doctors do not give the correct advice based on the patient's condition, but based on statistics and revenue stream for the hospital.

g) The nurses leave the dispensing units for hours together by the patient's bed and sometimes forget to take it back all together also!

h) The pharmacist's snide - what is free in this hospital, when you give them back unused drugs so that a needy a can get it for free.

i) The nutritionist at the hospital gives oily and spicy food to the patient when the doctor has strictly advised against it.

j) The attended and janitors do not respect the doctors, instead they tell the doctors to report to the management that they did not do what the doctor told.

As I see, one of the scared institution has also become very corrupt. The purpose of highlighting this to ensure you do not suffer what I have seen and fight for your rights. Perhaps the corruption is at its apogee, but we all need to fight when we can and not stay a mute spectator to it.